Pitneybowes Review [Apr,2026]: Pros, Cons & Real Use Cases for SMBs

Reviewers consistently complain about the lack of helpful and responsive customer service. Many report difficulty getting in touch with representatives, long wait times, and unresolved issues, leading to frustration and a perception of inadequate support. For example, one reviewer stated, "Absolutely terrible service and no care attitude" while another said "Absolutely horrible customer service."

Many customers express dissatisfaction with Pitney Bowes' shipping and tracking services. Common complaints include delayed deliveries, inaccurate tracking information, and packages being lost or misdelivered. One reviewer noted, "Tracking details are never updated correctly, packages sent this way always seem to take ages to arrive," and another mentioned, "They've had my package for a month."

Several reviewers report issues with account management, particularly difficulty closing accounts and resolving billing discrepancies. Customers describe a frustrating process with unresponsive support and continued invoicing despite attempts to cancel their service. As one reviewer stated, "I have tried to close my account for over 3 months already...They will not close it despite saying that they would and keep sending me invoices."

Some reviewers mention problems with Pitney Bowes postage meters, including malfunctions and difficulties adding funds. These technical issues can disrupt business operations and lead to frustration with the company's products and services. One reviewer shared, "Our pitney bowes meter has run out of postage and will not accept new funds...Pitney Bowes still will not come out and repair it."